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Business Process Outsourcing (BPO)


ICAP Employment Solutions acts as a true business partner, creating and delivering solutions with predictable results that enable companies to focus on their operational functions and strategic business needs.

ICAP Employment Solutions is the exclusive representative of the international outsourcing provider NorthgateArinso in Greece. NorthgateArinso is a leading global Human Resources software and services provider offering innovative HR business solutions to employers of all sizes, including global Fortune 500 companies and many public sector organizations.

NorthgateArinso helps HR executives optimize their HR service delivery through smarter processes and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management.

NorthgateArinso’s 8,000 employees in 35 countries are dedicated to delivering HR excellence through HR consulting, HR outsourcing and HR technology.

Possessing considerable experience in Outsourcing Services we undertake (on a Service Level Agreement basis) corporate functions such as:
  • Payroll Outsourcing Management
  • Document Scanning & Management
  • Data entry
  • Recruitment Process Outsourcing - CV Screening & candidate selection, along with Outsourcing Services
  • Sales projects and marketing campaigns
  • SAP HR applications, through the strategic partnership that ICAP has established with NorthgateArinso
  • Organization and operation of customer service department (data entry, back office services)
  • Staffing events and coordinating experienced teams for supporting a product’s or service’s promotion
The procedure for the BPO services is as follows:
  • The process that is to be undertaken is recorded
  • The parameters of the process are defined, so to ensure its autonomy
  • Staffing needs are covered, as well as equipment needs, when and if necessary
As the benefits of BPO practices emerge (process automation, operation cost reduction), companies are enabled to move their resources to most efficient tasks. The organization’s results increase leading to new and innovative BPO uses.