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Customer Engagement & Loyalty Manager- Management Consultants in Αθήνα at ICAP

Date Posted: 1/14/2019

Job Snapshot

Job Description

Customer Engagement & Loyalty Manager-

Management Consultants

 

ICAP, group of companies–with 1.000 employees- is the largest B2B Services Provider in Greece, with leading presence in the Southeastern Europe Region. From 2007, when the major shareholder of the Group was the SEEF Fund of Global Finance, ICAP Group has been rapidly developing and today it provides a wide range of services and products that are grouped into the following four major categories: Credit Risk Services, Marketing & Sales Solutions, Management Consulting και People & Employment Solutions.

 

Customer Strategy is one of our Management Consulting (www.icapconsultants.com) main competencies focusing on providing clients with leading services and solutions including:

  • Customer Strategy Consulting
  • Customer Engagement & Loyalty Consulting and Solutions
  • Customer Analytics & Business Intelligence Solutions

 We are looking to hire a senior professional to further develop and grow the Customer Engagement & Loyalty Services offered to our clients.

 Responsibilities:                                                                                                                      

  • Business Development - Identify new business growth opportunities and new market trends and lead the development of innovative solutions and services for our clients.  
  • Identify, coordinate and drive development initiatives for existing client growth.
  • Consult clients on matters concerning Customer Retention based on best practices and solid previous experience.
  • Lead ongoing projects in the Customer Strategy and Loyalty field.
  • Formulate and deliver high quality proposals and deliverables to meet clients’ needs and specifications.
  • Maintain a constant business and technology market expertise, identify & research new market trends.

Job Requirements

Qualifications/Skills/Personality:

  • A minimum of 5 years’ experience in Customer Engagement and Loyalty is mandatory. Consulting experience in the field will be considered a plus.
  • University degree preferably in Business or Marketing combined with Technology.
  • Excellent communication and presentation skills.
  • A good business network of CMOs
  • A “Can do” attitude
  • Passion for business innovation based on technology
  • Proven experience of client insight development, spotting future industry changes and being one step ahead of the curve.
  • Result oriented, focused on producing high-quality results (project deliverables and sales)

 

The Company offers:

A competitive remuneration package, along with excellent opportunities for professional growth and advancement within a leading services organization with ambitious growth plans.

 

All information received will be treated with strict confidentiality.