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Collection Agent in Χαλάνδρι at ICAP

Date Posted: 11/20/2018

Job Snapshot

Job Description

ICAP Recruitment Solutions is part of ICAP Group, the largest Business Services Group in South-Eastern Europe. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.

ICAP Recruitment Solutions is currently seeking, on behalf of its client, a leading distressed debt investor and recovery firm in Central and South-Eastern Europe, for professionals, to cover the following position:

Collection Agent (Ref. Code: 4436/CA/RS/GR)


  • Acts as a primary point of contact for customers, advices and influences customers on the payment options;
  • Overcomes objections that customers may have about payments toward their account and helps them understand their account(s) and responsibilities;
  • Adheres to the company's policies, including Code of Ethics, and applicable regulation;
  • Aims to keep customer complaints at a minimum level;
  • Maintains and updates account information and completes appropriate documentation;
  • Follows up on the dispatch of Collection letters sent to delinquent customers and updates contact information.

Job Requirements


  • Bachelor’s Degree in Finance, Banking, or any other business-related field
  • Minimum of 1 – 3 years of experience as a Call Center Collection Agent in Banking portfolio
  • Excellent oral and written communication skills in English
  • Very good knowledge of Microsoft Office
  • Excellent communication and negotiation skills
  • Flexible and committed in delivering results

 The Company offers:

  • Competitive remuneration package
  • International working environment
  • Continuous education
  • Opportunity to develop in an international working environment